Terumo Integrity Hotline

Terumo Integrity Helpline

The reputation of Terumo is built upon the actions of our business partners. If a situation that may involve a breach of law or of the Terumo Group Code of Conduct or any other serious and severe misconduct arises, please report to the Terumo Integrity Helpline.

Reportable issues

Breach of law or of the Terumo Group Code of Conduct and other serious and severe misconduct by any director, officer, or employee of Terumo in connection with Terumo's business, products, or services; and any suspicion of the foregoing. This helpline is not for other matters.

Reporters

Directors, officers, and employees of Terumo's business partners

Personal information

We will use reporters' personal information to examine, investigate, and/or respond reported matters. We may share reporters' personal information with the relevant group company(ies) for the above-mentioned purposes.

Requests

This helpline can accept anonymous reports. However, we strongly advise reporters to disclose their names, contact addresses, and employers for efficient investigation and remediation if necessary. We expect reporters to provide as many details as possible.

No retaliation

We will not take any disadvantageous action against reporters or their companies due to someone reporting issues to this helpline.

How to report

• Please access the Terumo Integrity Helpline website. This helpline accommodates multiple languages. Please choose your language on the top page.
• We may send you a message through this helpline system. To view the message, please access this website and input the ID number and password that are issued when completing the report.
• A telephone helpline is also available (please see a telephone number list here). The operator speaks English and, for other languages, an interpreter joins (three-party call). However, we recommend using the website (www.terumointegrity.com)